ITIL accredited Service Manager with over 9 years experience managing and leading IT support teams. Recent roles have included IT Operations Manager at SKY Network Television in New Zealand, implementing ITIL processes and a new Service Desk and tool, and a DHB where I ensured delivery of pre-designed ITIL processes and performed reviews of existing process.

Previously I had experience in managing a global team of over 40 people across the UK and India, supporting Xansa's IT infrastructure, managing the UK Infrastructure and ICT budgets and managing many suppliers to Xansa.

Specialties
ITIL Service Management, Supplier Management, Client Relationship Management, Leadership (accredited Leader within Xansa), Key Stakeholder Management, VMware Sales, Prince 2 Project Management