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You are here: Home › Topics › Topics - People, roles and tasks
  • (ISC)2 Associate program for Information Security professionals
    The (ISC)² Associate program is a mechanism for information security professionals, who are still in the process of acquiring the necessary experience to become CISSPs or SSCPs, to become associated...
    People, roles and tasks, Security Management, Standards, guidelines, certificates
  • Erlang formula for calculating numbers of helpdesk staff
    A free downloadable spreadsheet on the Erlang formula to calculate your Helpdesk staff. Another free tool can be found here.
    People, roles and tasks
  • Functions & Processes in IT Management
    Jan van Bon analyses the difference between functions and processes, in the book IT Service Management, Global Best Practices, Volume I (2008). This difference explains to a high degree why so many...
    Application Management, Architecture, Asset management, Availability Management, Call management, Capacity Management, Change Management, Configuration Management, Continuity Management, Customer satisfaction, Financial Management (Cost Mgt), Incident management, Infrastructure Management, ISM, IT service management, Maturity, People, roles and tasks, Performance management, Problem Management, Procurement Management, Project management, Release Management, Risk Management, Security Management, Service Level Agreements, Service Level Management, Service Portfolio, Standards, guidelines, certificates, Test Management, Tools, Workflow Management
  • How Big Of An IT Staff Do You Need?
    Three Methods Help You Determine Ideal Staff Size IT staff size can be a point of contention in many organizations as many different departments jockey for their share of the company’s budget. To...
    Organization (itSMF, ISACA, etc), People, roles and tasks
  • Job description for the Information Security Manager
    From the rich sources at the ISO27001security website - contributed by Gary Hinson
    ISO 27000, People, roles and tasks, Security Management
  • Job description Incident Manager
    Examples of a job description of an Incident manager.
    People, roles and tasks
  • Job description Performance Manager
    Job description.
    People, roles and tasks
  • Job description Process Owner
    Based on Implementing ITIL Attachment Size Hits
    People, roles and tasks
  • Matrix: Segregation of duties matrix for IT Asset Management
    This matrix was produced by Robin Basham, president and founder of Phoenix Business & Systems Process Inc. and reviewed by Bruce Winters, Todd Glassey and eight persons working on their CISA in...
    People, roles and tasks
  • Rightsize your IT-staff
    A TechRepublic spreadsheet to rightsize your IT-staff. Registration at TechRepublic is required to access the Excel sheet.
    People, roles and tasks
  • Segregation of Duties within information systems
    Excerpt from the CISA Review Manual 2005. Chapter 2 - Management, Planning and Organization of IS CISA Review Manual 2005 - Pages 88-91. The entire publication and other exam study material can be...
    People, roles and tasks
  • SOD: Segregation of duties matrix for the IT industry
    SOD: Segregation of duties matrix for the IT industry A large matrix on functions that shouldn't be combined, for the IT industry. This matrix was produced by Robin Basham, M.Ed., M.IT, CISA, ITSM -...
    People, roles and tasks
  • Support staff-end user ratio
    TechRepublic - It's a frequent debate among IT managers: What's the magic ratio to determine how many support staff members you should have? Read this article to find out the most frequently...
    People, roles and tasks
  • COBIT-COSO-ITIL- ISO7799 (2,063)
  • SLAs and OLAs, templates (1,401)
  • Lot of templates (1,399)
  • IT Governance (1,176)
  • Standards: A Managers's Guide to IT Service Management [BIP0005] (1,087)
more
  • ISO 27001 compliance checklist
  • Maturity leveling along business value in ITSM
  • MOF v4 versus ITIL v3 - a detailed cross-reference
  • Functions & Processes in IT Management
  • Business rules versus busines requirements
more
 

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