BCS have a special interest group on Configuration Management. The linked page offers a lot of referrals to sources. The focus here is at Software CM and SW development - not the ITIL definition of...
While a CMDB is central to most IT management processes, what really matters is how it is deployed. This can have a big influence on the successful justification of a CMDB. Here is an article with...
Jan van Bon analyses the difference between functions and processes, in the book IT Service Management, Global Best Practices, Volume I (2008). This difference explains to a high degree why so many...
