This paper outlines the 16 Critical Software Practices that serve as the basis for implementing effective performance-based management of software-intensive projects. They are intended to be used by...
Robert W. Ferguson, Software Engineering Institute
A risk metric is proposed that is normalized across projects. The purpose of the metric is to provide management visibility into project uncertainty...
This NASA paper explains a Software Quality Model and then uses it as a basis for discussions on quality attributes and risks. Risks that can be determined by a metrics program are identified and...
Jan van Bon analyses the difference between functions and processes, in the book IT Service Management, Global Best Practices, Volume I (2008). This difference explains to a high degree why so many...
The Software Quality Page - Your connection to the world of software quality, standards and process improvement.
Lots of links to SW quality, test, inspection, standards, methods, etcetera.
