Topics - Service Portfolio

A rebellious Service Portfolio practice

The art of Business Service Management by means of implementing Service Portfolio Management practices in a rebellious way. (IT Service Management Global Best Practices, Volume 1, 2008)

tags: Service Portfolio
Functions & Processes in IT Management

Jan van Bon analyses the difference between functions and processes, in the book IT Service Management, Global Best Practices, Volume I (2008). This difference explains to a high degree why so many...

tags: Application Management, Architecture, Asset management, Availability Management, Call management, Capacity Management, Change Management, Configuration Management, Continuity Management, Customer satisfaction, Financial Management (Cost Mgt), Incident management, Infrastructure Management, ISM, IT service management, Maturity, People, roles and tasks, Performance management, Problem Management, Procurement Management, Project management, Release Management, Risk Management, Security Management, Service Level Agreements, Service Level Management, Service Portfolio, Standards, guidelines, certificates, Test Management, Tools, Workflow Management
Smart Value Delivery with Service Portfolio Management

White Paper on the subject of Service Portfolio Management (in Dutch)

tags: Service Portfolio