Top rated columns | ITSM Portal

What Roles are Required for an Effective Service Catalog?
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If you think the answer to this simple question is just the service catalog manager, then think again! True, there should be a service catalog manager, or managers depending on the size, scale,...
Meet your iceberg. Now in 3D
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A service is usually a combination of provider’s behaviour and some pieces of specific resources. From the customer’s perspective a service may seem equal to the resources or to the provider’s...
IT Service Management (ITSM) and Service Desk Implementation Best Practices
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IT Service Management & Service Desk implementation is a promising potential which draws an framework of service delivery, although as way of capturing comparative advantages in the face of the...
CMDB – Just do it
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Perhaps the most debated ITIL topic, right after the merits of V3, is the CMDB. Ask 10 people, and depending on temperament, experience and general wind-chill factor, you’ll get 10 different opinions...
Introduction to COBIT 5
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Control Objectives for Information and Related Technology (CobiT) is a set of best practices for Information Technology management developed by Information Systems Audit & Control Association (...
COBIT 5 Miscellany
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In order to present a 1 day COBIT 5 Update seminar on Friday 13th April, just 3 days after the launch of COBIT 5, I had to make a detailed study of the newly released materials and couple it with my...
ITIL Master is here but with strong competition
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The ITIL Master qualification is at last available (April 27 2012). Those holding the ITIL Expert certificate now have an opportunity to prove their expertise in implementing ITSM best...
Just how much of a saving is the reduction of heads from an IT support team?
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In a bid to meet the demands of an FD who needs to see cost savings across the organisation, often it’s a portion of an IT team that have to go. On the face of it, it’s an easy choice. Those within...