ChangeGear Change Management includes:

Pre-defined configuration: Most settings are pre-configured from the start to help get you up and running quickly.

Intuitive interface: So simple to use and no special training is needed. Even non-technical staff can use ChangeGear Change Management.

Flexible ITIL workflow: The workflow is based on ITIL best practices, but by using the built-in workflow editor, you can customize the workflow to meet the needs of your organization.

Event-based notification: Automated alerts about impending changes and e-mail templates can be tailored for individual change notifications – ensuring necessary personnel are notified at each stage in the change lifecycle.

Automated approval process: Requests for approval are automatically sent to the approvers based on pre-defined conditions and position within the workflow.

Help Desk integration: Seamless integration allows for automatic transfer of information with ChangeGear Service Desk or your existing help desk application.

Project Management: All project management that is associated with change can be facilitated within the Change Ticket – allowing you to assign tasks, track time, measure change success rate and calculate the dollar cost of change.

Customizable iCenter: This performance dashboard displays real-time graphs, metrics and KPIs – providing up-to-date information about the change activities within your environment.

Audit-Trail: All change activity is tracked and documented for troubleshooting and meeting compliance requirements. The historical audit trail will tell you what actions were taken, when the action was completed and who completed the action.

Ad-hoc and real-time reporting: Reporting is simple with ChangeGear. You can report on all aspects of IT change activities using our pre-defined reports or the built-in ad-hoc reporting tool. ChangeGear also integrates with Crystal Reports.