IT service management

Forrester predicts shift in service industry
In a recent report, Forrester said that the economic downturn will combine with the emergence of web-based service and cloud computing platforms to push a shift in the way IT services and ...
Slideshow: 14 tips for a successful ITIL implementation
How can you increase your chances of winning ITIL acceptance in your organization? Click through for 14 ...

The 7 deadly sins of Lean integration
Lean is a hot topic in IT these days. The primary trigger for increased attention was the global recession, but a more fundamental force at work is that IT as a practice area has matured to the ...
Putting service back into ITSM - part two
Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes

OGC has ‘no remit’ to produce and develop ITIL
The Office of Government Commerce has no public remit to develop the ITIL methodology and needs to open the market for PRINCE2 project guidance, according to a report by the Office of Public ...
ITIL vs English
Events and incidents mean some thing in real life...and some thing different in ITIL. Things like this only add to the confusion that discussing ITIL creates.
Some other examples ...
Life after ITIL
Picture this scene: your organization has decided to improve its IT department through the introduction of ITIL. The project is mapped out and the agreed ITIL processes implemented, while ...
ITIL best practices for small to midsized organizations
Utilizing ITIL best practices can improve IT operations and service delivery . However, for many small to midsized shops this can be quite different as opposed to larger organizations. Smaller ...
ITSkeptic: unofficial list of ITIL v3 processes
"ITIL V3 shies away from the whole concept of processes. They are avoided and obfuscated, sometimes called elements, jumbled up with functions. And most of all, the "complete" lists are all ...
Can ITIL work without an all-or-nothing approach?
For every ITIL success, there's a less successful implementation,