=== PROJECT HAS STARTED === AUTHORS AND REVIEWERS HAVE BEEN SELECTED === BOOKS EXPECTED BY WINTER 2011====
There are lots of publications on IT Service ...
Application management deals with software management, software lifecycle management, software development, and related activities. It is part of IT Service Management, focused at software infrastructure.
Every year in December, the Dutch have a national event on demand management, called 'Focus on Demand'. In the Netherlands, Demand Management is split into Business Management and Business ...
Article in The Guide to IT Service ...
The not-for-profit ASL BiSL Foundation is forming an Information Management* (IM) Coalition to help put IM on the IT Service Management ...
As we reported earlier, APMG won the ASL and BiSL certification rights from ...
Richard Pharro, CEO, APMG, has signed a contract with Lucille van der Hagen, managing director of the ASL BiSL Foundation in The Netherlands to run the ASL and BiSL Qualifications as of 1st May ...
Organizations can upgrade their incident detection rate and shorten their incident handling time significantly. A recent benchmarking survey showed that enterprises with access to both ...
InfoWorld has created an agenda of eight needs IT must attend to over the next five years. You won't find a lot of lofty talk about cloud computing or exotic technologies in their list, just a ...
Jan van Bon analyses the difference between functions and processes, in the book IT Service Management, Global Best Practices, Volume I (2008). This difference explains to a high degree why so ...
