Tools for the Management of Processes, Infrastructure, Systems, Networks, Heldesks, Management Information, etc.
  • The cloud and ITIL: oil and water?

    ITILs total control, but the cloud says don't worry. What's an IT manager to do? Would using the cloud mean you could send your ITIL chiefs home early, since keeping close tabs on that ...

  • Blame it on the spreadsheet

    Are spreadsheets really to blame for IT's inability to prove its value? CIOs, multimillion-dollar IT budgets and Excel spreadsheets collide to surface age-old business-IT alignment ...

  • Apps and infrastructure teams don’t mix

    According to Charles Araujo, CIOs and senior IT leaders need to break down the silos and get their teams working together.  The invisible barrier between the teams has led to ...

  • 14 BSM service providers to watch

    The criteria against which all vendors here were assessed by CIOupdate were:

    • Support for service monitoring from a cross-domain perspective
    • Reconciles information from ...
  • Cloud: SOA in a new box

    Geek and Poke make an interesting observation about the Cloud:

    Credits:

  • Survey: dissatisfaction with today’s ITSM solutions

    According an EasyVista survey, which was answered by over 280 IT Enterprise executives and ITSM experts across the globe, the overwhelming sentiments are unhappiness with their ...

  • APMG publishes ITIL software scheme mandatory assessment criteria

    The APM Group, the Official Accreditor for the ITIL Software Scheme, has published the criteria that software vendors need to meet in order for their software tools to be recognized by the ...

  • The end of Saas?

    Software as a service has been one of the most important trends in software development, particularly for small and midsized businesses. As the sales pitch goes, SaaS offers customers ...

  • How to select an ITIL monitoring tool

    ITIL promises to improve many things. But in order to implement ITIL and make it productive, you must first find the right ITIL monitoring tools to get a detailed, accurate understanding ...

  • FrontRange launches service catalog solution

    FrontRange Solutions, developer of service management solutions for medium-sized and distributed enterprises, has announced the launch of Service Catalog, which introduces a more ...