ITIL v3 may not explicitly talk about sustainability but at every stage of the service lifecycle there is implicit guidance that can assist organisations in addressing the environmental ...
"A competency-based ITIL maturity model can be used as a template to assess, monitor and manage an organization's progress against ITIL's best practices; serve as a guide to plan the ...
This year's see the addition of 4 new Directors to the International board as Hon P Suen, Sallie Kennedy and Ulf Myrberg were elected on at the AGM in 2010. Following this Michael Kum has ...
While ITIL is commonly adopted as the standard for IT service management best practices, its current framework does not provide a road map for achieving its proposed end-state. Additionally, ...
According to Bob Lewis, the Cloud is fundamentally incompatible with ITIL, which is the most widely accepted framework for professional IT management. He is pretty sure that "ITIL-approved ...
Much has happened in 2011: we saw the introduction of the iPad, an enormous amount of webinars on all things IT, the Cloud is becoming increasingly popular, while ITIL seems to receive more and ...
Rob England (a.k.a. The IT Skeptic) looks into the changes ahead for ITIL® and asks the people ...
This sounds like a no-brainer. What is ITIL about if not delivering better customer service? However, IT folks often become involved in improving their service processes without considering the ...
The ITSkeptic noticed that for the first time, OGC and TSO have published a book that mentions that it is an ITIL ...
A number of complementary ITIL qualifications are now available. All of these are given credits in the ITIL® V3 qualification scheme. The sum of credits a candidate can use from these ...
