• As IT services are becoming commodities, IT must change the way it views its relationship with business units and end users. A critical step in this journey is the creation of a service catalog ...
  • Do you know what the single biggest error is that people make when they start out to make a service catalog? Have you ever seen one? Did you know that you should develop a service portfolio ...
  • TSO (The Stationery Office) have signed a Publishing Agreement with AXELOS, that sees TSO continuing to provide publishing services and to be the Official Publisher of the ITIL and PPM ...

  • Axelos and itSMF International have agreed on their cooperation on the development of Global Best ...

  • “Knowledge is a process of piling up facts; wisdom lies in their simplification” (Martin H. Fischer).

    The same can be said for the Service Knowledge Management System (SKMS): gathering ...