The editors of ITSM PORTAL are happy to announce a great new benefit for its members.
House-on-the-Hill Software Ltd. has launched 3 new ... There are dozens of maturity models, and most are focused on 'capability'. One model stands out between them, for over 15 years now, focusing on added value, on the value chain, and thereby ... ITIL wins against COBIT
The 2012 update of Part 2 of ISO20000 was recently published. Although the numbers of certified companies are growing, an ISO20000 certificate is still a rare thing and
House-on-the-Hill Software has recently launched the latest version of their highly configurable service desk software: SupportDesk ... A Global Survey of ISO 31000 Risk Management Standard has started..... The first global survey of ISO 31000–Risk Management Principle and Guidelines started on Monday 17 October 2011 and ... Karen Ferris, board member and director of publications at itSMF Australia, has reviewed The Service Catalog for their chapters newsletter. The following is a brief extract from the ... Simulation games have proven to be very effective in changing the behaviour of staff of IT organizations, in creating acceptance for organizational change, in making people understand what it ...
