• ISM: Integrated Service Management
    ISM (Integrated Service Management) is an implementation framework for service management organizations. Originally developed by KPN and BHVB, it is now run by a network of providers of tools, ...
  • eTOM - the Enhanced Telecom Operations Map
    The enhanced Telecom Operations Map (eTOM) Business Process Framework serves as the blueprint for process direction and the starting point for development and integration of Business and ...