ITSM PORTAL is sponsored by:

EXIN: the examinations institute for information technology
The goal of the organization is to raise the level of professionalism in the IT marketplace. EXIN attaches great importance to the promotion of IT Service Management and warmly supports the portal initiative, which acts as a virtual meeting-place for all those interested in IT Service Management.

As an organization providing individual certification for ICT professionals, EXIN plays an important part in the continual improvements in professionalism in the IT Service Management sector. The better the qualification structure and related up-to-date and practical examinations, the greater the chance for improvements in the quality level of IT Service Management and the professionals working in this area. EXIN is closely involved in innovations in the field of infrastructure for Service Management. The exchange of information between specialists in the field of IT Service Management is of great importance in this process. The involvement of all different parties in ITSM PORTAL provides extra motivation for EXIN to maintain the various national and international qualification programmes and to adapt these to the quickly changing market developments.

ISM: the out-of-the-box solution for IT Service Management
Successful companies cannot operate without proper IT services. Many IT organizations follow a project-based approach – the best way for organizations to get a firm grip on their service provision and demonstrate compliance with increasingly stringent legislative and regulatory requirements.

In order for the project-based approach to succeed, staff members need to use clear, co-ordinated processes, functions, work instructions and tooling. These resources are the preconditions – the key to the approach is to make proper use of them. ISM can help you do this. It delivers the resources and provides support for users.

ISM is a full management solution that is delivered out-of-the-box, providing access to a complete management portal and all the resources needed to implement a process-based approach. These resources are delivered as a standard part of the ISM Portal. Company-specific aspects are then added to localize the system to your specific organization and infrastructure. An important feature of ISM is that it can provide professional support for your work processes and service provision even after just a short implementation period, with a direct effect at service quality and customer satisfaction.