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You are here: Home › Topics › Recent topics
  • 05/07/2010 ISO 27001 compliance checklist
     ISO 27001 compliance checklist - very useful for conducting audits based on ISO 27001 requirements.
    Security Management
  • 18/06/2010 Maturity leveling along business value in ITSM
    The attached image describes in short the KPMG World Class IT Growth model from the mid nineties. It describes maturity in a dimension of added value instead of in terms of capability. The image is a...
    Maturity
  • 15/04/2010 MOF v4 versus ITIL v3 - a detailed cross-reference
    The analysis follows a number of management paradigms that have proven to be essential to IT Service Management: Process, People, and Technology (PPT) Strategy, Tactics and Operations (STO)...
    CROSS REFERENCES, IT service management, ITIL, MOF
  • 15/04/2010 Functions & Processes in IT Management
    Jan van Bon analyses the difference between functions and processes, in the book IT Service Management, Global Best Practices, Volume I (2008). This difference explains to a high degree why so many...
    Application Management, Architecture, Asset management, Availability Management, Call management, Capacity Management, Change Management, Configuration Management, Continuity Management, Customer satisfaction, Financial Management (Cost Mgt), Incident management, Infrastructure Management, ISM, IT service management, Maturity, People, roles and tasks, Performance management, Problem Management, Procurement Management, Project management, Release Management, Risk Management, Security Management, Service Level Agreements, Service Level Management, Service Portfolio, Standards, guidelines, certificates, Test Management, Tools, Workflow Management
  • 28/11/2009 Business rules versus busines requirements
    Gladys S.W. Lam - a Principal at BRSolutions.com - explains in very clear terms the differences between Business Rules and Business Requirements.
    Application Management, Architecture, Definitions & Glossaries, Service Level Agreements
  • 21/11/2009 The ISO27000 FAQ
    A rich source of material, answering most questions you'd ever come up with.....
    ISO 27000, Security Management
  • 21/11/2009 The ISO27001 Toolkit - everything you need....
    The free ISO27k Toolkit consists of a collection of materials contributed by members of the ISO27k Implementers’ Forum, either individually or through collaborative working groups organized on the...
    ISO 27000, Security Management
  • 21/11/2009 Roles and responsibilities for information asset management
    From the rich sources at the ISO27001security website - contributed by Mohan Kamat.
    Asset management, Configuration Management, ISO 27000, Security Management
  • 21/11/2009 Roles and responsibilities for contingency planning
    From the rich sources at the ISO27001security website - contributed by Gary Hinson and Larry Kowalski.
    Continuity Management, ISO 27000, Security Management
  • 21/11/2009 Job description for the Information Security Manager
    From the rich sources at the ISO27001security website - contributed by Gary Hinson
    ISO 27000, People, roles and tasks, Security Management
  • 28/10/2009 Integration of COBIT, BSC and SSE-CMM as a strategic information security management framework
    The integrated use of Control Objectives for Information Technology (COBIT) and Balanced Scorecard (BSC) frameworks for strategic information security management (ISM). Integration of COBIT and BSC...
    Balanced Scorecard, CMMI, COBIT, Security Management
  • 12/10/2009 The positioning of software testing
    A stage model of the test process AbstractThe road to professionalism of the test discipline often passes through a disruptive gap between developers and testers. The authors present a 5 stage...
    Test Management
  • 01/10/2009 A rebellious Service Portfolio practice
    The art of Business Service Management by means of implementing Service Portfolio Management practices in a rebellious way. (IT Service Management Global Best Practices, Volume 1, 2008)
    Service Portfolio
  • 01/10/2009 Smart Value Delivery with Service Portfolio Management
    White Paper on the subject of Service Portfolio Management (in Dutch)
    Service Portfolio
  • 01/10/2009 Lean Thinking
    The application of lean thinking, and lean concepts and methods to a service management initiative.
    ITSM Links, Six Sigma
  • 19/08/2009 Cross-reference COBIT-ITIL-BS7799
    A maping of three frameworks: COBIT, ITIL and BS7799.
    CROSS REFERENCES
  • 19/08/2009 Job description Performance Manager
    Job description.
    People, roles and tasks
  • 19/08/2009 MSF for software outsourcing
    Presentation on the applicability of MSF for software outsourcing. Download here
    Outsourcing / insourcing
  • 19/08/2009 Aligning Alerts with Incident Management: some practical advice
    Snapshot from a discussion at ITSM PORTAL on the relationship between operations alerts and incidents.
    Incident management
  • 19/08/2009 Customer Satisfaction Survey: an example
    Some examples of a Customer Satisfaction Survey:
    Customer satisfaction
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  • COBIT-COSO-ITIL- ISO7799 (2,063)
  • SLAs and OLAs, templates (1,401)
  • Lot of templates (1,399)
  • IT Governance (1,176)
  • Standards: A Managers's Guide to IT Service Management [BIP0005] (1,087)
more
  • Exams: EXIN & ISEB
  • Standards: A Managers's Guide to IT Service Management [BIP0005]
  • (IIA) SARBANES-OXLEY SECTION 404: A Guide for Management by Internal Controls Practitioners
  • (ISC)2 Associate program for Information Security professionals
  • (Un)organized crime
more
 

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