The outsourcing professional body of knowledge (OPBOK) represents a cohesive and comprehensive outline of the commonly accepted practices and skills required to ensure outsourcing success.
APICS, a trade association that offers operations management and supply chain education, certification, and membership programs, has introduced the APICS Operations Management Body of Knowledge (...
Tudor’s ITSM Process Assessment (TIPA) is a method for assessing IT Service Management processes, in a structured, objective and repeatable way.
TIPA’s purpose is to determine to what extent those...
The microsoft compliance framework for online services allows the company to better meet complex obligations through reducing risk of operational disruptions and increasing confidence in service...
Based on the separation of duties principle, this information management framework covers three information domains: business processes, information management (Demand) and IT service management (...
Universal Service Management Body of Knowledge (USMBOK)
The USMBOK organizes, distills and provides ready access to a core body of knowledge for service management that can be universally applied...
FSM is an implemenation framework for best practice guidance for the Demand domain. In analogy with ISM (Integrated Service Management) FSM is a management instrument that can be used for setting up...
Het model is opgebouwd uit negen aandachtsgebieden die in samenhang worden bekeken. De methode stelt u in staat om per aandachtsgebied vast te stellen waar u staat en in welke richting u...
Een methode voor het integraal managen, ontwikkelen, beheren en gebruiken van informatie-infrastructuren.
Als gevolg van de snelle markt- en technologische ontwikkelingen zijn nieuwe vormen van...
De focus van het IT-beheer heeft de laatste jaren in sterke mate op de bedrijfsmatige inrichting van het IT-bedrijf gelegen. Op zich was dit te begrijpen daar de IT zich jarenlang in een wolk van...
Een bruikbaar referentiemodel om verschillende modelmatige beschrijvingen van IT service management aan te relateren kan worden gevonden in het model Beheer van de Interne Informatievoorziening (BII...
Vanaf eind jaren tachtig werd in het academisch onderwijs voor het eerst onderwijs en onderzoek op het gebied van beheer van informatiesystemen in het kader van de informaticastudie ingericht. Begin...
An ISS trend chart is a management tool used at various levels of decision-making, management, and operations to provide an analytical overview of the security situation, from both a technical and...
An IS security policy reflects the strategic vision of the management team of an organisation such as an SME, industrial group or government agency in the ISS field.
The main purpose of this guide is...
The EBIOS method is used to assess and treat risks relating to information systems security (ISS). It can also be used to communicate this information within the organisation and to partners, and...
An IBM maturity model for services in the perpective of a Service oriented Architecture.
It describes seven levels of maturity:
1- Silo (data integration)
2- Integrated (application integration)
3-...
Process model, based on the 5 elements of Input, Throughput, Output, Control, Outcome.
Published by BHVB. Reference to a previous publication that covered elements of ITOCO.
The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action. It provides feedback...
The Open Group Architecture Framework (TOGAF) is a framework - a detailed method and a set of supporting tools - for developing an enterprise architecture. It may be used freely by any organization...
The IPMA Competence Baseline (ICB) is the competence standard for project management and is not restricted to any sector or branch. It was issued by the International Project Management Association (...
