The rise of the ITIL expert

James Finister has noticed that these days, there seem to be a lot of self styled ITIL gurus and it can be quite difficult to identify who to trust. Therefore, he describes some of the types to be wary of in his blogpost:

• the retrospective ITIL expert
• ITIL by the v3 book
• the flawed theorist
• the expert in ITIL and nothing but ITIL
• the wannabe
• the confidence trickster
• the good guys

Curious about the description of these types? Then go to Finister's blogpost to read more.