The most widely recognised best practice framework is ITIL , which by many is seen as the benchmark in service management best practice. It can avoid inefficiencies in money and time, improve the performance of the IT department and the business as a whole.
But in times like these, when organisations begin to squeeze IT expenditure, many regard it as a ‘nice-to-have’. This might be because when times were good, many in IT undertook ‘by-the-book’ ITIL projects that painstakingly implemented each ITIL process, regardless of whether they were relevant to the business. Given that this was often performed with the help of an external ‘ITIL’ consultancy, this typically happened at considerable expense resulting in lots of ‘nice-to-have’ or worse, unnecessary process constraints and at massive expense. Many financial directors now see best practice as something to be avoided when looking for business-critical expenditure only.
Read more at Dofonline.
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