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27/02/2012
ISO20000-2:2012 update published
The 2012 update of Part 2 of ISO20000 was recently published. Although the numbers of certified companies are growing, an ISO20000 certificate is still a rare thing and numbers are still very low....
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18/04/2012
Why a “rules based” approach to Change Management always fails
Change management stays at the center of attention for many ITSM experts... ITSM Portal manages several LinkedIn special interest groups, where lots of discussions are ongoing. One of the latest...
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01/03/2012
Googlefights between frameworks and models
ITIL wins against COBIT
ISO20000 wins against ISO27000
PRINCE2 wins against PMBoK
"ISM Method" wins against USMBOK
"Six Sigma" wins against PDCA
"my girlfriend" beats "Pamela Anderson"
"Darth Vader"...
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27/02/2012
Process maturity assessments prove it: IT service providers suck
The IT Skeptic hits on the topic of ITIL process maturity assessment, analyzing a report on 8 practices: "It doesn't say why those eight. ITIL has 27 or so, COBIT about 40. They are a typical eight:...
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21/02/2012
Is my ITIL V2 Service Master certification garbage now?
ITIL certificates are changing at relatively high speed. People start worrying about their investments. "I have spent a lot of energy and time on getting a certificate. Do I need to update it now...
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21/02/2012
Tool selection for TOGAF based enterprise architecture
"I too went through long eval period with more than 15 BPM/EA tools based on Gartner and Forrester reports. It was absolutely essential to define what we needed out of a tool before reaching any...
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12/03/2012
More research: IT Service Management Implementation Survey
Every once in a while we support a survey on a relevant topic for this portal community . This time we were requested to support a survey by a colleague from Rhodes University, South Africa.
ITSM...
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25/03/2012
Ovum research lists most popular Enterprise Architecture frameworks
Ovum’s 2012 Business Trends: Enterprise Architecture survey reveals that it is unlikely that only one enterprise architecture framework will provide a complete solution.
Two-thirds of respondents...
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25/03/2012
APMG wins contract for Dutch ASL® and BISL® qualifications schemes
Richard Pharro, CEO, APMG, has signed a contract with Lucille van der Hagen, managing director of the ASL BiSL Foundation in The Netherlands to run the ASL and BiSL Qualifications as of 1st May 2012...
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26/03/2012
Newport City Council selects service desk specialists House-on-the-Hill to improve performance and communication
Newport City Council was a hive of activity during an unseasonably sunny day in October. The birthplace of Welsh poet and writer W.H. Davies, Newport was celebrating all things literary with the...
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03/05/2012
New Post Graduate Certificates in ITSM coming up
UK's Open University and Global Knowledge launched a new postgraduate certificate in IT service management. The Postgraduate Certificate in Advanced Professional Practice (IT Service Management)...
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29/04/2012
After taking ITIL, APMG now takes control over EXIN's ASL/BiSL exams.
As we reported earlier, APMG won the ASL and BiSL certification rights from the ASL BiSL Foundation. Previously, these certificates were delivered by EXIN. As the director of the Foundation now...
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12/03/2012
Landmark Research: The War for Talent
Revealing new report to be released this spring
Faced with rapidly changing technologies and continuing pressures to deliver IT services in tune with business demands, IT service leaders need to find...
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19/02/2012
Strategic Lean Service - a case study of how a global service delivery organisation used Lean to drive organisational transformation and achieve customer satisfaction - on Amazon
Strategic Lean Service is a highly readable case study of the groundbreaking use of Lean – conceived and shaped in the manufacturing sector – to transform a global IT service delivery organization....
