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23/12/2009
10 Outsourcing trends for 2010
2009 Was a year of highs and lows in the IT outsourcing industry. Consolidation among vendors and interest in remote infrastructure management increased, while the outsourcing demand and IT services...
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13/01/2010
Dilbert on project management
Another interesting observation by Dilbert:
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22/12/2009
FAQ: implementing a service catalog
In this SearchCIO FAQ, learn more about the function of the service catalog, the process of setting up a service catalog, what tools and software you need to get started and how to obtain...
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03/02/2010
The rise of the ITIL expert
James Finister has noticed that these days, there seem to be a lot of self styled ITIL gurus and it can be quite difficult to identify who to trust. Therefore, he describes some...
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04/01/2010
ITIL best practices and lessons for 2010
Adoption of ITIL best practices continued to grow at a steady rate in 2009. Going into 2010, IT executives suggest to focus on identifying and implementing the ITIL processes that will bring you the...
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16/12/2009
Dilbert on project management
A Dilbert comic on project management:
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16/02/2010
ITIL certification: career booster or myth?
ITIL certification: career booster or myth?: Participate in this 5 minute survey to tell me how ITIL certification has impacted your professional career. You will receive a copy of the results after...
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10/02/2010
Tip: the ITIL Wizard
Looking for a more humorous approach to ITSM? Then the ITSM Portal recommends the ITIL Wizard. The Wizard answers a wide variety of ITIL-related questions.
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22/12/2009
IBM's focus on ITSM
More than a decade has passed since IBM acquired Tivoli Systems in 1996, in order to bolster the company's distributed systems management capabilities and become an immovable presence on the IT...
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23/01/2010
Free webinar: introduction to Universal Service Management Body of Knowledge (USMBOK)
An introduction to the guide to the Universal Service Management Body of Knowledge, a comprehensive reference to the elements of a successful service management system and the roles within a service...
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09/12/2009
TSO appoints four mentors for ITIL update
David Wheeldon, Colin Rudd, Shirley Lacy and Ashley Hanna have been appointed as the four mentors for the project. Their task is to coach and review the work of the authors that ar...
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04/01/2010
The 2009 IT Skeptic Awards
Every year, the IT Skeptic starts the new year with the IT Skeptic Awards. This year there are quite a few, and OGC seems to have swept the field. Curious about the...
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19/01/2010
An observation by Dilbert
A Dilbert comic strip on the cloud and outsourcing:
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04/03/2010
Dilbert on project management
Another interesting observation by Dilbert:
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26/01/2010
Have the pillars of ITIL crumbled further?
"Yes" is the answer of the ITSkeptic. Read his point of view in his latest column on ITSMWatch.
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13/01/2010
ITIL is CSI
"The goal of any framework is steady and continual improvement over time that resets the baseline to the current (and hopefully improved) level at the end of each cycle. I believe that is the primary...
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24/02/2010
IT gap analysis, the way to ITIL succes?
Hank Marquis states in his article on SearchCIO that performing an IT gap analysis can help to evaluate your current state of service delivery and determine where and why you should start your ITIL...
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15/02/2010
Which comes first: change or configuration management?
One of the most burning questions that comes up when an organization is driving its ITIL process implementation through the planning stages is: which comes first: change management or...
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17/12/2009
Service desk: the core of corporate ITSM initiatives
According to a recent Axios study, 62 percent of IT professionals are making the service desk part of the main ITSM strategy, or are planning to do so in the near future. ITIL disciplines are...
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03/02/2010
ITIL certification: what is its value?
"ITIL is different because certification is not about specific job related skills. It doesn't mean you know how to program or that you know anything about infrastructure. Instead, at the Foundation...
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Michael Imhoff NielsenScope and development plan for ITIL updateMore curious who the authors
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AnonymousCloud computing will cause three IT revolutionsWhat ever happened to the
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AnonymousWhich comes first: change or configuration management?Before looking to the future,
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AnonymousCOBIT user guide for Service Managersthanks for the knowledge.
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AnonymousWhich comes first: change or configuration management?Sounds like a "Chicken or the
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