Most viewed columns | ITSM Portal

01/02/2010 Seven habits of highly ineffective IT managers
According to that reliable UK source, The Sun, the last week in January is the most depressing of the whole year. We’ve got no money after Christmas, it’s the peak time for colds and flu, and the...
Written by: Rex Gibson
01/03/2010 Don't implement ITIL!
Seems like the wrong message to be posted on a site such as ITSM Portal. Quotes such as “We are implementing ITIL” or worse, “We are doing ITIL” is something I hear often. I think this...
Written by: John M. Clark
14/01/2010 Why a service catalog?
The failure of IT to show the value to the organization and its role in the achievement of business outcomes may leave IT vulnerable in the sense that it is seen as not being as strategically...
Written by: Mark O'Loughlin
08/02/2010 I have a certificate …..trust me! I know what I’m doing
I was prompted to write this column as a result of a discussion on LinkedIn started by Sandeep Patwardhan. The discussion was ‘Which one is better ? ITIL certification or sound knowledge about it...
Written by: Paul Wilkinson
21/01/2010 ITIL and Web 2.0
CSI, alongside with service strategy, is one of the most important components of ITIL. CSI deals with metrics that constitute the basis for the PDCA quality improvement cycle. It presents the process...
Written by: Francisco Ferrao
25/01/2010 Politics and ITSM adoption
When we launch an ITSM adoption effort, we have plans for everything: project plans, resource plans, documentation on the process scope, timelines, milestones and so on. But the one thing that...
Written by: Charles Araujo
18/01/2010 Lesser-spotted ITSM frameworks - 7
Very big businesses are involved in Lesser-spotted frameworks – 7 (IT-CMF) – a framework for optimising the business value from IT investments. This will be a framework to watch in 2010. The...
Written by: Geoff Harmer
01/03/2010 Managing changes and their impacts on the business
Changes to IT systems and applications are driven by the business factors such as changes in business models (marketing, financial, revenue, credit, etc), changes in regulations, mergers and...
Written by: Vijayendran Sridharan
03/02/2010 Building the body of knowledge for service management, part 1
I believe that it is high time that the IT community (consultants, educators, trainers, hardware, and software vendors) start cooperating towards building a sensible body of knowledge for service...
Written by: Pierre Bernard
03/03/2010 What is a service catalog?
Organizations will have different levels of knowledge with regards to their understanding of what constitutes a service catalog. With respect to their level of knowledge and understanding of the...
Written by: Mark O'Loughlin
23/02/2010 Lesser-spotted ITSM frameworks - 8
Are you seeking to gain certification for your organization for two or more of these standards at some stage over the next few years? ISO 20000 (IT service management) ISO 27001 (information...
Written by: Geoff Harmer
17/02/2010 What is a body of knowledge?
Before I start exploring the various topics mentioned in my previous column, I need to come up with a consensus on the definition of the term body of knowledge. There are many different...
Written by: Pierre Bernard
11/02/2010 Pitching enterprise architecture
Many words have been written on enterprise architecture in attempting to understand its meaning and usefulness. Having recently switched companies, I now need to pitch my motivation in my quest for a...
Written by: Ronny Bourgonje
08/03/2010 The scope of the body of knowledge
In my previous column, I looked at the definition for body of knowledge. Using this as our next starting point, we now need to look at the scope of this body of knowledge for service management: what...
Written by: Pierre Bernard

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