If you think the answer to this simple question is just the service catalog manager, then think again!
True, there should be a service catalog manager, or managers depending on the size, scale,...
Perhaps the most debated ITIL topic, right after the merits of V3, is the CMDB.
Ask 10 people, and depending on temperament, experience and general wind-chill factor, you’ll get 10 different opinions...
IT Service Management & Service Desk implementation is a promising potential which draws an framework of service delivery, although as way of capturing comparative advantages in the face of the...
The ITIL Master qualification is at last available (April 27 2012). Those holding the ITIL Expert certificate now have an opportunity to prove their expertise in implementing ITSM best...
Control Objectives for Information and Related Technology (CobiT) is a set of best practices for Information Technology management developed by Information Systems Audit & Control Association (...
In order to present a 1 day COBIT 5 Update seminar on Friday 13th April, just 3 days after the launch of COBIT 5, I had to make a detailed study of the newly released materials and couple it with my...
In a bid to meet the demands of an FD who needs to see cost savings across the organisation, often it’s a portion of an IT team that have to go. On the face of it, it’s an easy choice. Those within...
A service is usually a combination of provider’s behaviour and some pieces of specific resources. From the customer’s perspective a service may seem equal to the resources or to the provider’s...
Reading, United KingdomGeoff Harmer, PhD is an independent consultant specialising in IT governance and best practices for IT service management based on COBIT, ITIL, ISO...
Phoenix, MauritiusSandeep Seeram is a business focused IT Consultant & Project Manager with broad experience of delivering business change and IT services....
Moscow, Russian FederationRoman Jouravlev is experienced ITSM trainer and consultant. He has been working in ITSM area since 2002, most of these years in training and...
