Evaluation based on completeness of vision and ability to execute

EMC Infra, a provider of end-to-end IT Service Management software for enterprise-class organizations, announced its inclusion in the report 'Magic Quadrant for the IT Service Desk, 2008', by Gartner Inc.

The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action.

EMC's IT Service Automation & Operations solutions delivers end-to-end IT Service Management, visibility and control by enabling and improving the Service Desk function, service-centric CMDB population and federation, as well as key processes related to Workflow, Incident, Problem, Event, Change, Configuration Management and ensuring IT compliance.