This can lead to great cash savings for the company, but to some interesting communication misses.

"Help desks are increasingly being either centralised or outsourced to third-world countries, where labour costs are much lower and employment law is more lax. This can mean that, when you have a problem, it can be hard to speak to someone who really understands the problem and, more importantly, someone who, quite literally, speaks your language. It is common to find that your support line has been outsourced to India, where English is a common language but not the same as the English we speak here in England. You only have to think about the differences between 'English' English and American or Australian English." Read further at TechRepublic