Microsoft Operations Framework (MOF) is an international standard for IT Service Operations Management and the IT Service Management process of the everyday duties of an IT department.

As of October 1, candidates can be certified for the new MOF version 4 material. MOF 4.0 now incorporates a new structure of service management functions (SMFs) in a single, complete IT lifecycle, consisting of three phases and one layer. The new version emphasizes outcomes, results and roles that are needed to synchronize IT with business goals and demands. Also the former Team Model has been modified as an SMF in the manage layer so that roles and accountabilities are taken into consideration throughout the lifecycle. The new MOF has been expanded to include issues of governance as well as an approach to service improvement which encourages community involvement. More info is available at EXIN's website