Change may be constant in the data center, but tracking infrastructure changes and their potential impact on service levels has usually been anything but constant in IT.
"Change may be constant in the data center, but tracking infrastructure changes and their potential impact on service levels has usually been anything but constant in IT. That's one reason data center managers are looking at ITIL – the Information Technology Infrastructure Library."
This article at SearchDataCenter.com explains how to bring ITIL into the data center, and consists of five chapters:
- Does your data center need ITIL?
- ITIL enables a service management mindset
- ITIL: Managing change, breaking down silos
- ITIL aids compliance efforts
- Getting started with ITIL deployment
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