Several years ago, OGC publicly admitted that ISMA was the basis for ITIL, in the late 1980's. Ed van Schaik, co-author of ISMA with IBM, now explains how to use ISO9000 for your IT Management System.

The ISO organization seems not entirely happy with the way ISO20000 was developed and managed. ISO9000 and ISO20000 seem to have considerable overlap as well as contradictions. How could 9000 be used to cover the scope of the IT service organization, as documented in 20000?
This new webinar by 'good old' Ed van Schaik may shed some light on that.

Using ISO9001:2000 for your IT Management System

Webinar on November 14, covering an introduction to Ed Van Schaik's newest book "A Practical Guide for Quality Improvement ISBN 1933703105", ISBN: 1-933703-10-5, available at: Amazon.com and ITSMSTORE.ORG