ITSM Watch columnist Valerie Arraj provides the five steps to successfully using consulting in your ITSM program.

In this economic market, when calendar year 2009 budgets are being squeezed and staffing levels are flat or declining, IT Service Management initiatives can be help drive more operational efficiency and effectiveness to help weather this financial slump. As more companies start to consider implementing ITSM, they may be tempted to turn to professional consulting organizations for help. If this is your path, it is important to note that implementing ITSM good practices is much different than implementing technology. More at ITSMWatch