Moira Stepchuk and David Pultorak answer reader questions related to the ITIL V3 core books Service Strategy and Service Design at SearchCIO.com

The IT Infrastructure Library (ITIL) version 3 Service Strategies book provides senior leadership with guidance on how to leverage service management capabilities to effectively deliver value to customers and capture value for service providers. David Pultorak answers questions related to the ITIL v3 Core Practice Book 1 on Service Strategy: FAQ's on Service Strategy >>.

ITIL's Service Design Core Book 2 translates plans and objectives and creates designs and specifications for execution through service transition and operations. Following a live expert webcast, Moira Stepchuk answered user questions related to the ITIL v3 Core Practice Book 2 on Service Design: FAQ's on Service Design >>.