ITSM News - April 4, 2012

The following news items have been posted since our last newsletter.

Newport City Council selects service desk specialists House-on-the-Hill to improve performance and communication
Newport City Council was a hive of activity during an unseasonably sunny day in October. The birthplace of Welsh poet and writer W.H. Davies, ...

APMG wins contract for Dutch ASL® and BISL® qualifications schemes
Richard Pharro, CEO, APMG, has signed a contract with Lucille van der Hagen, managing director of the ASL BiSL Foundation in The Netherlands to ...

Ovum research lists most popular Enterprise Architecture frameworks
Ovum’s 2012 Business Trends: Enterprise Architecture survey reveals that it is unlikely that only one enterprise architecture framework will ...

The following columns have been posted since our last newsletter.

CMDB – Just do it
Perhaps the most debated ITIL topic, right after the merits of V3, is the CMDB.Ask 10 people, and depending on temperament, experience and general ...

Just how much of a saving is the reduction of heads from an IT support team?
In a bid to meet the demands of an FD who needs to see cost savings across the organisation, often it’s a portion of an IT team that have to go. ...

What Roles are Required for an Effective Service Catalog?
If you think the answer to this simple question is just the service catalog manager, then think again! True, there should be a service catalog ...
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Best Buy Book The latest ITIL 2011 Pocket Guide covers the full requirements of APMG's ITIL Foundation syllabus.

The following companies have been posted since our last newsletter.

Sentrien Systems, Inc. "Thoughts transformed into solutions"

The following tools have been posted since our last newsletter.

CICS JS/Server
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