The following news items have been posted since our last newsletter.

	The rise of the ITIL expert James Finister has noticed that these days, there seem to be a lot of self styled ITIL gurus and it can be quite difficult to identify ...
	ITSkeptic's top 7 issues with cloud computing The ITSkeptic takes a closer look at cloud computing and its issues. After carful consideration, he has made his own top seven.
	The road to agile IT runs through IT services management and PPM IT budgets may be at an all-time low, but this lull is a perfect opportunity for CIOs to introduce agile IT best practices that are designed ...
	ITIL certification: what is its value? "ITIL is different because certification is not about specific job related skills. It doesn't mean you know how to program or that you know ...
	Can you afford not to invest in best practice? The most widely recognised best practice framework is ITIL , which by many is seen as the benchmark in service management best ...
	The rise of the SaaS model for IT services SaaS-delivered IT service management is rapidly on the rise, creating complications for its on-premise counterparts. The transition is ...
	Compuware: new IT management tool Compuware has announced Gomez adVantage, a subscription-based solution for optimizing application performance management in Web and mobile ...
	Free Webinar: driving value from your ITSM program through effective governance Join David Mainville on Thursday February 4th from 1:00 PM to 2:00 PM for a free webinar on practical techniques for designing and implementing an ...

The following columns have been posted since our last newsletter.

	Building the body of knowledge for service management, part 1 I believe that it is high time that the IT community (consultants, educators, trainers, hardware, and software vendors) start cooperating towards ...
	Seven habits of highly ineffective IT managers According to that reliable UK source, The Sun, the last week in January is the most depressing of the whole year. We’ve got no money after ...