The following news items have been posted since our last newsletter.

	CA buys Oblicore CA has announced its acquisition of Oblicore, a privately held provider of service-level management (SLM) enabling software, continuing its ...
	Have the pillars of ITIL crumbled further? "Yes" is the answer of the ITSkeptic. Read his point of view in his latest column on ITSMWatch.
	Free webinar: introduction to Universal Service Management Body of Knowledge (USMBOK) An introduction to the guide to the Universal Service Management Body of Knowledge, a comprehensive reference to the elements of a successful ...
	ITSM-SOS helps troubled IT service management projects Service Management 101 and Engaged Consulting Inc have announced the immediate availability of a new program designed to provide much needed and ...
	ITSM and the iPod Read this interesting atricle by David Moskowitz on IT service management and the iPod at CIOupdate.
	SaaS IT service management war Back to back announcements this week have brought renewed attention to the IT service management market as a key battleground for ...
	Oracle wins unconditional EU approval for Sun buy After a drawn out investigation, the European Commission has unconditionally cleared U.S. software giant Oracle's move to take over smaller rival ...
	ITSM starts with change, configuration and release management IT organizations today are not judged solely on delivering IT services; they are scrutinized based on how well IT systems deliver services that ...

The following columns have been posted since our last newsletter.

	Politics and ITSM adoption When we launch an ITSM adoption effort, we have plans for everything: project plans, resource plans, documentation on the process scope, ...
	ITIL and Web 2.0 CSI, alongside with service strategy, is one of the most important components of ITIL. CSI deals with metrics that constitute the basis for the ...