ITSM Newsletter - December 23, 2009
The ITSM Portal team wishes you a merry Christmas and a happy new year! You will receive our next newsletter in the first week of 2010.

The following news items have been posted since our last newsletter.

10 Outsourcing trends for 2010
2009 Was a year of highs and lows in the IT outsourcing industry. Consolidation among vendors and interest in remote infrastructure management ...

FAQ: implementing a service catalog
In this SearchCIO FAQ, learn more about the function of the service catalog, the process of setting up a service catalog, what tools and ...

IBM's focus on ITSM
More than a decade has passed since IBM acquired Tivoli Systems in 1996, in order to bolster the company's distributed systems management ...

Forrester: half of organizations have security worries about the cloud
The research firm  states in a recent survey that roughly half of all companies, from small businesses to large enterprises, indicate having ...

Six lessons in IT security and risk
The past year, the motto of doing more with less started looking like doing more with nothing as the recession dragged on. To accomplish what ...

G2G3 launches new Lean IT simulation
G2G3 has announced the immediate availability of the latest version of its service management simulation, Polestar.Key features of the latest ...

Service desk: the core of corporate ITSM initiatives
According to a recent Axios study, 62 percent of IT professionals are making the service desk part of the main ITSM strategy, or are planning ...

HP products target hybrid cloud computing
HP  has announced products that will help enterprise IT and service providers ease the adoption of internal cloud computing setups as ...
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The following columns have been posted since our last newsletter.

Process not working correctly? Add more process!
Abraham Maslow is credited with saying that “If the only tool you have is a hammer, you tend to see every problem as a nail.” In my opinion, ...

Reducing OPEX to fund innovation
IT is like a living creature under continuous evolution. The ability to head this evolution towards a permanent alignment with business ...