ITSM Newsletter - December 16, 2009
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The following news items have been posted since our last newsletter.

Top four reasons why the cloud is feared
IT sometimes views data leaving its network as a negative rather than a potential positive. However, Software-as-a-Service cost-savings and the ...

Travelex Chooses New Communicator For Email Marketing
Travelex, one of the world’s foreign exchange and business payment specialists, has chosen the new version of the Communicator® Enterprise Email ...

Gartner: IT to see larger budgets in 2010
According to Gartner, more than 40 percent of business executives plan to increase spending in IT in 2010, with only 13 percent ...

Security vendors: the 2010 landscape
As 2010 comes near, vendors are issuing annual security reports and 2010 predictions, suggesting future trends ranging from the decline of ...

Dilbert on project management
A Dilbert comic on project management:

BMC, CA, FrontRange, IBM, newScale form SPACL
BMC, CA, FrontRange, IBM and newScale have announced the formation of the Service Portfolio and Catalog Language (SPACL) consortium and ...

Apps meets Ops
It is not fair to say that there is no discipline in development, or that there is no creativity in operations. But the forcus of ...

Mitigate the risk of failed changes
Risk will be ignored if change processes are ignored as well, writes ITSMWatch columnist George Spafford in his column. The main point he makes is ...

How ITIL and TOGAF help bridge the chasm between business and IT
Business and IT alignment forms a challenge and is a top priority for CIOs, but it something that has yet to be solved by many ...

IT service delivery is a journey, not a destination
"Many IT departments treat Service Management or ITIL process implementation as a project and not a journey. Like losing weight, if you do not ...

Oracle refreshes governance, risk and compliance suite
Oracle has debuted its newly integrated governance, risk and compliance management suite, giving IT administrators and C-level executives an ...
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The following columns have been posted since our last newsletter.

How to get good customer satisfaction results
I suppose one way might be to offer better service, but that is not what I am writing about in this column. Improving survey results is easy and ...

Is ITIL a good qualification?
Degree; MBA; MCTS; ACA; PMP………………We are told from an early age we need good qualifications.  And in a volatile world where careers span many ...

The following forum topics have been posted since our last newsletter.

How will Carbon Reduction Requirement affect Service Management?
With the initial phase of the Carbon Reduction Requirement starting in the UK in 2010, what will the effect be on service management? Will this ...

Shift Leader – IT Infrastructure, Bangalore, India
. Location : Bangalore Client : Automotive giant Essential * BE/MCA with 5-8yrs relevant experience or BSc/BCA with 7-10yrs relevant ...