The following news items have been posted since our last newsletter.

	Top 10 IT management trends for the next five years The top trends affecting technology infrastructure over the next five years can be summed up as largely a list representing where IT and users are ...
	IBM: VM management system IBM announced that it wil bring the virtual machines of several vendors under a new heterogenous management umbrella called IBM ...
	Lean thinking: case studies and advice from practitioners According to experts and practitioners at several companies that have employed Lean principles during the past several years, lean thinking in IT ...
	Gartner: IT spending will rebound in 2010 Gartner analysts indicate that the IT industry will follow up its worst year ever by seeing a 3.3 percent increase in spending in 2010. While ...
	Are callers really pleased? In his blogpost "Beware of carefully engineered, manipulative customer service surveys", Jeff Dray pays attention to customer satisfaction ...
	Project Management: how IT and business relationships shape success IT leaders and project management experts indicate that good relationships between business and IT, project managers and IT staff, and project ...
	Keep your outsourcing provider hungry for your business IT leaders are turning more and more to multiple outsourcing vendors for development and maintenance services. They are finding that spreading ...
	Data security in the cloud Hosted cloud computing may be the trend when it comes to reducing cost of ownership and management, IT managers indicate that hosted storage ...

The following columns have been posted since our last newsletter.

	Lesser-spotted ITSM frameworks - 3 In the third of my articles on frameworks for Risk Management, I’m looking at The Standard of Good Practice for Information Security.
	Lesser-spotted ITSM frameworks - 2 Here in the second of my series on Risk Management frameworks I’m going to look into OCTAVE.

No topics have been posted since our last newsletter.