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28/07/2010
ITIL best practices for small to midsized organizations
Utilizing ITIL best practices can improve IT operations and service delivery . However, for many small to midsized shops this can be quite different as opposed to larger organizations. Smaller IT...
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28/07/2010
The cloud and ITIL: oil and water?
ITILs total control, but the cloud says don't worry. What's an IT manager to do? Would using the cloud mean you could send your ITIL chiefs home early, since keeping close tabs on that cloud-based...
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27/07/2010
Blame it on the spreadsheet
Are spreadsheets really to blame for IT's inability to prove its value? CIOs, multimillion-dollar IT budgets and Excel spreadsheets collide to surface age-old business-IT alignment problems.
Read the...
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27/07/2010
ITSkeptic: unofficial list of ITIL v3 processes
"ITIL V3 shies away from the whole concept of processes. They are avoided and obfuscated, sometimes called elements, jumbled up with functions. And most of all, the "complete" lists are all different...
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26/07/2010
Can ITIL work without an all-or-nothing approach?
For every ITIL success, there's a less successful implementation, writes Ann All on ITbusinessedge.com.
It's not always necessary for organizations to adopt all aspects of ITIL. Or you could...
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26/07/2010
The ITIL v3 interactive mindmap - ITIL on one page
ITservicetoday.com has managed to depict a ITIL v3 interactive mindmap on one page.
Do you agree with their ideas? Or do you have other suggestions? Please let us know....
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21/07/2010
The CMDB is dead, long live the CMDB
"The thing that we’ll label as a “CMDB”, to me, isn’t. It isn’t a configuration management database. For us, it’s an inventory of assets – digital and physical. It’s a metadata store that allows us...
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21/07/2010
Putting the service back into ITSM
These days, IT is all about people and the same holds for ITIL and ITSM, writes ITSMWatch columnist David Mainville. According to him we should keep the question “Is your customer’s problem your...
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20/07/2010
Is DevOps subversive?
"To some, DevOps seems to minimize principles of governance, repeatability, separation of duties and other good practices of mature IT organizations. To these folks, DevOps seems like the oil to ITIL...
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20/07/2010
Calculating ROI on IT projects: useful, but not sufficient
The formula for calculating ROI is pretty straightforward, and ROI is a tried and true metric. Nevertheless, CIOs using ROI to gauge the value of an important IT project might want to keep in mind...
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19/07/2010
itSMF whitepaper: ITIL v3 update, what are the benefits?
Download this interesting article on the benefits of the ITIL v3 update from the itSMF website.
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19/07/2010
Spread the news!
Help us spread the latest IT service management news and interesting ITSM columns by adding the ITSM Portal RSS feed to your site.
Thanks!The ITSM Portal team
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14/07/2010
Apps and infrastructure teams don’t mix
According to Charles Araujo, CIOs and senior IT leaders need to break down the silos and get their teams working together. The invisible barrier between the teams has led to inefficiencies...
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14/07/2010
The ITIL Wizard explains incident, problem and change management
And he manages to do so in only three lines!
Read the Wizard's explanation at the ITSkeptic blog.
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13/07/2010
Getting started: incident management
ITSMWatch's Hank Marquis shares the six steps that are all you need to get incident management under control.
You can use these steps to guide your ITIL implementation, or you can "grow your own...
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13/07/2010
14 BSM service providers to watch
The criteria against which all vendors here were assessed by CIOupdate were:
Support for service monitoring from a cross-domain perspective
Reconciles information from multiple sources
Provides...
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12/07/2010
Cloud: SOA in a new box
Geek and Poke make an interesting observation about the Cloud:
Credits: geekandpoke
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08/07/2010
Itil v3...or v4?
A lot has been mentioned lately on the ITIL update. Will it be a refrech of v4, or will the changes have such an impact that it is in fact ITIL v4? TSO says: "we want to reassure you that it is...
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07/07/2010
New chair itSMF NL
The Dutch itSMF chapter welcomes a new chair: José Stijntjes. She will be replacing Margarita Copplestone, who has been the interim manager since august 200.
José has more than 15 years of experience...
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07/07/2010
Survey: dissatisfaction with today’s ITSM solutions
According an EasyVista survey, which was answered by over 280 IT Enterprise executives and ITSM experts across the globe, the overwhelming sentiments are unhappiness with their current...
