Posted April 5th, 2011 by ITSM Portal team
CIOs often are advised to think of their users (a sleazy term if there ever was one) as customers. Harvard Business School professor Clayton Christensen has news for you: “Understanding the customer is the wrong unit of measurement”.
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Gaurav ShahITIL - the trillion dollar businessI suppose the this sum could
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Gaurav ShahJoke of the day....That's great branding
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Alain BonneaudITIL goes commercialI totally agree with this
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Larry Cooper - Agile and ITSMAre frameworks like ITIL over their top?I think the market has
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Roneo OlarteUpdated ITIL Pocket Guide now covers all of ITIL FoundationI also passed ITIL v3
