The most important effort is to make sure the operations side of your house remains in order. Most infrastructure & operations departments are pretty good at focusing on operational efficiency by implementing frameworks like ITIL and deploying millions of dollars in IT service management tools from vendors like HP, IBM, and BMC. But that may not be enough. Instead we recommend that you focus on three basic steps:

• Step 1: Put the "O" back in "I&O" with IT process automation
• Step 2: Revitalize core datacenter gear, starting with the network
• Step 3: Transform your desktop environment

Read the full article at CIO.com