Posted June 6th, 2011 by ITSM Portal team
If you ask anyone involved in problem root-cause analysis if they are happy with the quality of the records, you are likely to get some complaints. Or you will not get any complaints, but your KPIs might not be quite where you would like them to be. Problem Management provides much better results if the data being analyzed are of high quality. Therefore, it might be worth looking into the quality of the records. Start at the source.
Post new comment
-
AnonymousWhy a “rules based” approach to Change Management always fails
-
AnonymousIs my ITIL V2 Service Master certification garbage now?
-
New Post Graduate Certificates in ITSM coming up
-
AnonymousUpdated ITIL Pocket Guide now covers all of ITIL Foundation
-
After taking ITIL, APMG now takes control over EXIN's ASL/BiSL exams.
Comments