Posted February 27th, 2012 by editor

The IT Skeptic hits on the topic of ITIL process maturity assessment, analyzing a report on 8 practices: "It doesn't say why those eight. ITIL has 27 or so, COBIT about 40. They are a typical eight: Incident, Request, Problem, Change, SACM, SLM, Knowledge, Catalogue. It tells the client they suck. Maturity not much above 1 in all of the practices. Is this a problem? What are the risks? Does it matter at the client site? The report doesn’t say."

Comments confirm this statement, using the terms "bullshit", "useless" and "inside-out"...

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Anonymous (10/04/2012)

maturity assessment dont mean anything. Ask what IT wants to achieve. Set goals and tie actions to them. Its like ISO9000 for manufacturing. Does the quality of parts produced by a ISO9000 manufacturer significantly outperform that of one that's not?

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