Posted February 21st, 2012 by editor
ITIL certificates are changing at relatively high speed. People start worrying about their investments. "I have spent a lot of energy and time on getting a certificate. Do I need to update it now that we have an ITIL 2011 version?"
ITSM Portal's LinkedIn group "ITIL & ITSM Certified Experts" shows an interesting thread on this topic.
Opinions range from "Training is never a waste of time and personal effort" and a realistic "Most organisation are only working based on ITIL V2", up to " I am both an ITIL Expert on the V3 certification path and a Service Manager on the V2 path. I can tell you which one I am prouder of. Hands down - it's the V2 path.".
As usual, this discussion is fed by comments on 'credits' for all kinds of trainings, which - according to some sources - boost your value on the personnel market, but according to others, the opposite is the case.
Anonymous
(08/05/2012)
I wouldnt worry about the 2011 revision affecting your status as a Service Manager unless you have forgotten everything you have learned so far :)
In terms of qualifications the big difference is not 2011 but the original v3 release which totally changed the face of ITIL qualifications and therefore, you could argue, retired your Managers certificate.
However, most of the people I know (me included) who were v2 managers and now have v3 still refer to the v2 path as well since they believe that it was a significantly more relevant way to demonstrate an understanding (the essays rather than a multi choice exam).
The main thing is to demonstrate your experience and this should render qualifications as less relevant on your CV
Anonymous
(27/03/2012)
This certification is very new in field.
So it will be little hard to achieve.
Find some more important certifications at Exam Papers
Anonymous
(24/02/2012)
There never was any such certification as an 'ITIL V2 Service Master'. So it would be hard for it to be valid today!
Anonymous
(23/02/2012)
Has anyone purchased an ISO 20000 2011 checklist for use in internal auditing and if so, from what source please? I have only been able to find a 2005 version. Thank you.
Anonymous
(22/02/2012)
Need advice/suggests from SMEs, whether ITIL V3 EXPERT Certification worth doing it ???
(Considering the fact, its very Expensive one)
Cyber Chick
(27/04/2012)
i dont believe everyone needs to reach that level. I or 2 leaders in the organisation that drive service management is enough, the rest should at least attain the next level down. Managers should look at Lifecycle courses related to their roles and Practitioners look at Capability courses related to their roles eg change manager RCV Capability course. Its expensive and seems to be driven by $$ unfortunately....
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