Multi-sourcing is a common approach for large organizations like NASA, which runs 8,000 websites (2,000 of them public-facing) and has 3,700 full-time IT employees, including 3,000 contractors. It can help enterprises diversify risk, ensure competition among various providers, cut costs related to repetitive service contracts and improve quality, collaboration and innovation among a stable of IT providers.

Recent efforts to dig into spending at NASA have spearheaded IT transformation, more specifically a revamp of the agency's IT sourcing strategy spanning 100 contracts and 10 NASA locations. And front and center in those efforts is an IT governance strategy that includes individuals at every level of the organization.

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