"During the demo, as many points were evidently showing gaps towards the actual requirements in the organization (in terms of fields in logging ticket, prioritization etc), one of the senior stake holders (of the region) asked: “Have you benchmarked this tool against how other organizations are using it?”
The answer again was pointing to the fact that it is a ITIL Compliant tool and hence no benchmarking is necessary. ‘Just use it out of the box!’ So simple isn’t it?"

Read the full blogpost here.