Posted January 23rd, 2010 by ITSM Portal team
An introduction to the guide to the Universal Service Management Body of Knowledge, a comprehensive reference to the elements of a successful service management system and the roles within a service provider organization.
Wed, Jan 27, 2009 09:00 AM - 10:00 AM PDT (17:00hrs GMT)
Read more and register here:
Anonymous
(28/01/2010)
I think it is high time we came up with a BOK for Service management as the industry is many times the size of Projects, and products.
Anonymous
(26/01/2010)
Interesting that there would be something evolving in service management space to parallel the project management PMBOK, business analysis BABOK, Six Sigma BOK, and others!
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John Reiling
Antonio Valle Salas
(26/01/2010)
Having attended to a previous edition, I fully recommend this webinar!
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