Join David Mainville on Thursday February 4th from 1:00 PM to 2:00 PM for a free webinar on practical techniques for designing and implementing an ITSM governance program.

Organizations have spent significant time, energy and money implementing IT Service Management programs. The question is "are we seeing real value from these initiatives?"

Designing and implementing a process or implementing an ITSM tool is only part of the equation. Getting real value requires that the processes are actually being followed - and that is where governance comes in. In this free webinar you will learn how to:
* Demystify the jargon of Governance
* Apply frameworks such as COBIT and ISO20000
* Define accountability and responsibility for governance
* Gather evidence of compliance
* Speak the language of the auditors Webinar:

Thursday February 4, 1:00 PM - 2:00 PM
Register here