UK's Open University and Global Knowledge launched a new postgraduate certificate in IT service management. The Postgraduate Certificate in Advanced Professional Practice (IT Service Management)...
As we reported earlier, APMG won the ASL and BiSL certification rights from the ASL BiSL Foundation. Previously, these certificates were delivered by EXIN. As the director of the Foundation now...
Change management stays at the center of attention for many ITSM experts... ITSM Portal manages several LinkedIn special interest groups, where lots of discussions are ongoing. One of the latest...
Newport City Council was a hive of activity during an unseasonably sunny day in October. The birthplace of Welsh poet and writer W.H. Davies, Newport was celebrating all things literary with the...
Richard Pharro, CEO, APMG, has signed a contract with Lucille van der Hagen, managing director of the ASL BiSL Foundation in The Netherlands to run the ASL and BiSL Qualifications as of 1st May 2012...
Ovum’s 2012 Business Trends: Enterprise Architecture survey reveals that it is unlikely that only one enterprise architecture framework will provide a complete solution.
Two-thirds of respondents...
Every once in a while we support a survey on a relevant topic for this portal community . This time we were requested to support a survey by a colleague from Rhodes University, South Africa.
ITSM...
Revealing new report to be released this spring
Faced with rapidly changing technologies and continuing pressures to deliver IT services in tune with business demands, IT service leaders need to find...
ITIL wins against COBIT
ISO20000 wins against ISO27000
PRINCE2 wins against PMBoK
"ISM Method" wins against USMBOK
"Six Sigma" wins against PDCA
"my girlfriend" beats "Pamela Anderson"
"Darth Vader"...
The IT Skeptic hits on the topic of ITIL process maturity assessment, analyzing a report on 8 practices: "It doesn't say why those eight. ITIL has 27 or so, COBIT about 40. They are a typical eight:...
The 2012 update of Part 2 of ISO20000 was recently published. Although the numbers of certified companies are growing, an ISO20000 certificate is still a rare thing and numbers are still very low....
"I too went through long eval period with more than 15 BPM/EA tools based on Gartner and Forrester reports. It was absolutely essential to define what we needed out of a tool before reaching any...
ITIL certificates are changing at relatively high speed. People start worrying about their investments. "I have spent a lot of energy and time on getting a certificate. Do I need to update it now...
Strategic Lean Service is a highly readable case study of the groundbreaking use of Lean – conceived and shaped in the manufacturing sector – to transform a global IT service delivery organization....
House-on-the-Hill Software has recently launched the latest version of their highly configurable service desk software: SupportDesk 2012. First showcased at the HotH User Group, features of the new...
In a great Forrester blog, the current state of ITIL is analyzed. It seems to be a matter of love and hate. Can't live with it, can't live without it. Yet, we're definitely not satisfied with the...
The elections for the latest itSMF International board seem to have caused severe pain with some of its members. A petition for closing the itSMF International down was published in terms that cannot...
When ITIL V3 was published in 2007, it was followed by a tsunami of comments on inconsistencies, errors and other critical reviews. OGC then organized a repair project that delivered the ITIL 2011...
When Torbjörn Dahlström (Onbird, Sweden), in a LinkedIn forum, asked "Was ITIL the first framework responsible for spreading the term SLA - Service Level Agreement? Or could it be found commonly...
There’s been plenty of talk about the UK Government’s G-Cloud, some say a little too much talking and not enough doing. But, says Kevin Holland, the concept is finally coming to reality and he...
