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11/03/2010
Overcoming hurdles in IT governance
Too often, companies tend to view IT governance implementation as a sprint. They quickly add controls to comply with regulatory requirements, without taking the necessary preparations and steps. Once...
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10/03/2010
Service management is an imperative in the cloud
Whether the cloud is the next big thing or simply an extension of how we work today, one thing is certain: it can optimize service delivery and support with transparency into the processes and...
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10/03/2010
Portfolio management back in fashion
Portfolio management is poised to go "retro." As organizations are preparing to come out of the recession, they are thinking more broadly about the types of investments that will be required to...
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10/03/2010
A CMDB is like a Swiss bank account
The IT Skeptic has an interesting analogy for CMDB: it is like a Swiss bank account Read the full blogpost at ITSkeptic.com
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09/03/2010
Chargeback as an integral part of IT strategy
Business executives are demanding cost transparency for IT all around the globe. What is involved in managing those costs effectively? Certainly chargeback or showback is one aspect of the financial...
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09/03/2010
Certifications: no longer optional
For many years, IT management has preached standardization, within IT and across the corporation. Yet at the same time, we have largely failed to standardize IT skills within our own organizations or...
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07/03/2010
IT service management industry survey reveals top 5 IT trends for 2010
Findings from Consulting-Portal's 5th Annual ITSM industry survey show that organizational governance is weak and software as a service (SaaS) adoption is rising. This year's IT Service Management...
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04/03/2010
Dilbert on project management
Another interesting observation by Dilbert:
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04/03/2010
Cloud computing is the new SOA
This article is a reaction to a tweet that read: "Cloud Computing will remove the CIO from the board table". Read the full article at CIO.co.uk.
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03/03/2010
The parallels between Las Vegas and ITIL
After his recent visit to Las Vegas, the ITSkeptic draws some parallels between the city and ITIL. Read the full blogpost at the ITSkeptic website.
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03/03/2010
'Trusted Cloud Initiative' for developing cloud standards
While cloud computing is a popular topic, it lacks a set of well-defined terms and standards that tell prospective users concrete information about the environment they're about to adopt. The Cloud...
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03/03/2010
Three steps to reprioritize your IT infrastructure investments in 2010
The most important effort is to make sure the operations side of your house remains in order. Most infrastructure & operations departments are pretty good at focusing on operational efficiency by...
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03/03/2010
Pink Elephant launches OGC ITIL software assessment service
Pink Elephant has officially launched its PinkVERIFY V3.1 ITSM software assessment service last moday as a licensed software assessor under the Office Of Government Commerce’s ITIL software...
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02/03/2010
How to find a good ITSM consultant
In this economic market, IT service management initiatives can be used for more operational efficiency and effectiveness, in order to weather difficult economic times. As more and more...
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01/03/2010
ITIL compliant tools strike again
"During the demo, as many points were evidently showing gaps towards the actual requirements in the organization (in terms of fields in logging ticket, prioritization etc), one of the senior stake...
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25/02/2010
Clouds rise as virtualization tops IT investment 2010
A survey conducted by data management and storage vendor NetApp has revealed that overwhelmingly virtualization (70%) is the top priority for IT investment in 2010, and that awareness of cloud...
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24/02/2010
IT gap analysis, the way to ITIL succes?
Hank Marquis states in his article on SearchCIO that performing an IT gap analysis can help to evaluate your current state of service delivery and determine where and why you should start your ITIL...
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24/02/2010
Changes, incidents and unintended consequences
Changes to an IT environment sometimes result in incidents or, in other words, unintended consequences. This is common knowledge in IT, but often the evidence around this relationship is anecdotal....
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23/02/2010
Reinventing IT project management - Peter Drucker style
Peter Drucker was the most influential management thinker of the 20th century for good reason. He consistently pointed out the need for business leaders to reinvent their enterprises by...
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22/02/2010
The kano model for ITSM
Read James Finister's interesting blogpost on IT service management and the Kano model.
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Michael Imhoff NielsenScope and development plan for ITIL updateMore curious who the authors
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AnonymousCloud computing will cause three IT revolutionsWhat ever happened to the
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AnonymousWhich comes first: change or configuration management?Before looking to the future,
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AnonymousCOBIT user guide for Service Managersthanks for the knowledge.
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AnonymousWhich comes first: change or configuration management?Sounds like a "Chicken or the
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