The Business Information Services Library (BiSL) has a focus on how business organizations can improve control over their information systems: demand for business support, use of information systems and contracts and other arrangements with IT suppliers. BiSL is a public domain approach that offers guidance in the field of business information systems management: support of the use of information systems in the business processes, operational IT control and information management.
BiSL consists of a framework of processes, supplemented by various publications and a periodically updated library of best practices that are available on the website of the supporting ASL Foundation. This foundation also provides a platform for organizations that are interested in improving their IT demand organization. BiSL is used as a management tool to improve the performance of processes and departments in the field of business information systems management.
Owner of the copyright: ASL Foundation
Distribution: It is estimated that BiSL has been adopted by about 150 organizations in the Netherlands, and over 1800 people in the Netherlands have followed a foundations course. The Dutch approach is attracting increasing attention from organizations from abroad.
Origin/history: In order to shape the customer role in IT management, from 1998 on BiSL was developed by PinkRoccade, now part of Getronics. This resulted in the publication of the book BiSL, een framework voor functioneel beheer en informatiemanagement (by Remko van der Pols, Ralph Donatz and Frank van Outvorst) in February 2005. BiSL was then transferred to the public domain and adopted by the ASL Foundation.
When: February 2005
Participants in the committee: Organizations participating in the BiSL section of the ASL Foundation are, amongst others: Interpolis, Fortis, UWV, Dutch Ministry of Defence, Getronics PinkRoccade, LogicaCMG, Dutch Police, ISES, EXIN.
Certification bodies? Since the beginning of 2006 a certificate can be obtained on an individual basis.
More information: see the chapter BiSL – Business Information Services Library, by Frank van Outvorst and Ralph Donatz, in the itSMF endorsed publication 'Frameworks for IT Management'.