ABC of ICT stands for the Attitude, Behavior and Culture within IT organizations.
More than 70 – 80% of ITSM improvement initiatives such as ITIL fail to achieve the hoped for value, more than 52%...
ASL offers a framework for application management that is based on the best practises of professionals with years of experience. The model is developed in such a way that it guarantees the optimal...
The Balanced Scorecard (BSC) is developed by Kaplan and Norton, is a performance management system that enables businesses to drive strategies based on measurement and follow-up. In recent years, The...
A method for integral management, development, maintenance and use of information infrastructures.
As a result of the rapid market and technological developments, new forms of organization and...
Vanaf eind jaren tachtig werd in het academisch onderwijs voor het eerst onderwijs en onderzoek op het gebied van beheer van informatiesystemen in het kader van de informaticastudie ingericht. Begin...
Een bruikbaar referentiemodel om verschillende modelmatige beschrijvingen van IT service management aan te relateren kan worden gevonden in het model Beheer van de Interne Informatievoorziening (BII...
An innovative IT Service Management framework for developing and improving IT Systems Management organisations, based on object orientation.
BiOOlogic reduces the complexity of systems management...
The Business Information Services Library (BiSL) has a focus on how business organizations can improve control over their information systems: demand for business support, use of information systems...
The Capability Maturity Model for Software (also known as the CMM and SW-CMM) has been a model used by many organizations to identify best practices useful in helping them increase the maturity of...
Control Objectives for Information and related Technologies (COBIT 4.0) is a high-level process model that organizes a broad range of IT activities in 34 processes. As a single source of good...
The EBIOS method is used to assess and treat risks relating to information systems security (ISS). It can also be used to communicate this information within the organisation and to partners, and...
De focus van het IT-beheer heeft de laatste jaren in sterke mate op de bedrijfsmatige inrichting van het IT-bedrijf gelegen. Op zich was dit te begrijpen daar de IT zich jarenlang in een wolk van...
The eSourcing Capability Model for Service Providers, Version 2 — eSCM-SP v2 or SCM-SP — is a best practice framework that providers of IT-enabled services can use to develop and improve their...
The enhanced Telecom Operations Map (eTOM) Business Process Framework serves as the blueprint for process direction and the starting point for development and integration of Business and Operations...
FSM is an implemenation framework for best practice guidance for the Demand domain. In analogy with ISM (Integrated Service Management) FSM is a management instrument that can be used for setting up...
Hewlett Packard?s vision of how to organize IT Management.
Hewlett Packard's vision is described and explained in the HP IT Service Management Reference Model. Once the IT Service Management...
The IPMA Competence Baseline (ICB) is the competence standard for project management and is not restricted to any sector or branch. It was issued by the International Project Management Association (...
Een methode voor het integraal managen, ontwikkelen, beheren en gebruiken van informatie-infrastructuren.
Als gevolg van de snelle markt- en technologische ontwikkelingen zijn nieuwe vormen van...
Turnkiek IT Management's model for setting up IT Systems Management at all levels.
Turnkiek IT Management has developed its own IT Management Model (IMM) which is aimed at achieving IT Management at...
