I think the idea of fixing the errors and lack of consistency is a good idea. Anyone who had to write courseware witn the previous version was shocked from the get-go at the lack of consistency just in coming up with the Purpose, Goals, Scope and Objectives of each process. When something as simple as that was hard to find - we knew we were in for a treat on the rest of it!

What I have issue with is the extra cost and burden it places on small training organizations such as ours who will have to buy new books so we can update all of our courseware which will likely be a very large undertaking and hence cost.

Hope they offer an UPGRADE price to those of us who have invested so much and continue to help our customer protect an existing or planned investment in ITIL.