It's interesting in the last few customer meetings and demonstrations, it's the ability to automate non-ITSM processes that garners the most interest - processes that have no guidance or "best practices" out there and very limited options as far as vertical applications available for automation.
It's the business people that know their process (they understand the goals and objectives, procedural steps, etc) and can easily see it elaborated within our BPM environment.
Jan,
Good points - It's ALL ABOUT THE PROCESS...
It's interesting in the last few customer meetings and demonstrations, it's the ability to automate non-ITSM processes that garners the most interest - processes that have no guidance or "best practices" out there and very limited options as far as vertical applications available for automation.
It's the business people that know their process (they understand the goals and objectives, procedural steps, etc) and can easily see it elaborated within our BPM environment.
Why ITSMer's don't see this is a mystery...??
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