Having managed teams of people trying to implement ITIL, having trained hundreds of people on ITIL, and having run sim's myself, I truly wonder if it is the question: "Can't people see the practicality of ITIL?". I recently made a trip with one of our sales reps to a client in Texas. I listened to all the disconnect between IT and the business from the leadership team. I immediately said to myself "here we go again, IT tinkerers with their head in the sand". Then we came back the next day for a round of interviews with the mid-level and front-line folks. I was completely blown away. All these folks were ITIL certified, and were speaking of everything ITIL had to offer. All they wanted to do was please the business, and deliver the business service. However. one simple fact prevented them - Distraction. While they had education & experience, they were too broadly focused on competing agendas.
I suggested with great emphasis that they participate in a round of simulations, not to gain the practical value, not to even experience the pain, they are already doing that. But to see and hear from others in their organization that they are not alone. That they are on a journey of improvement, and its hard and it takes time. I told them I would personally deliver this sim, as I was inspired by this team, and want to do everything I can to help them keep the faith. That's also why I think certification is important (and I'm not be exclusive to ITIL V3) any cert is a level of achievement. It can be a great motivator and a great filter on those who are not going to push themselves to the next level. It certainly is not "THE" guide, but it is a guide to measure the capability.
Paul,
Having managed teams of people trying to implement ITIL, having trained hundreds of people on ITIL, and having run sim's myself, I truly wonder if it is the question: "Can't people see the practicality of ITIL?". I recently made a trip with one of our sales reps to a client in Texas. I listened to all the disconnect between IT and the business from the leadership team. I immediately said to myself "here we go again, IT tinkerers with their head in the sand". Then we came back the next day for a round of interviews with the mid-level and front-line folks. I was completely blown away. All these folks were ITIL certified, and were speaking of everything ITIL had to offer. All they wanted to do was please the business, and deliver the business service. However. one simple fact prevented them - Distraction. While they had education & experience, they were too broadly focused on competing agendas.
I suggested with great emphasis that they participate in a round of simulations, not to gain the practical value, not to even experience the pain, they are already doing that. But to see and hear from others in their organization that they are not alone. That they are on a journey of improvement, and its hard and it takes time. I told them I would personally deliver this sim, as I was inspired by this team, and want to do everything I can to help them keep the faith. That's also why I think certification is important (and I'm not be exclusive to ITIL V3) any cert is a level of achievement. It can be a great motivator and a great filter on those who are not going to push themselves to the next level. It certainly is not "THE" guide, but it is a guide to measure the capability.
Just my thoughts -
VigilantGuy
Reply